📄 1. Acceptance of Terms

By visiting our website or placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract under UK law.

• These terms apply to all visitors, users, and customers of ControllerVault UK
• Continued use of our website constitutes acceptance of these terms
• We reserve the right to update these terms at any time — changes take effect immediately upon posting
• It is your responsibility to review these terms periodically

🎮 2. Products & Pricing

We make every effort to ensure all product information, descriptions, and prices are accurate and up to date.

• All prices are displayed in British Pounds Sterling (£) and include VAT at the standard UK rate
• Product images are for illustrative purposes — minor variations may exist
• We reserve the right to change prices at any time without prior notice
• In the event of a pricing error, we will contact you before processing your order
• All products are subject to availability — we reserve the right to limit quantities

🛒 3. Ordering Process

When you place an order on our website, the following process applies:

• You will receive an order confirmation email immediately after checkout
• This confirmation is an acknowledgement — not yet a binding contract
• A binding contract is formed when we dispatch your order and send a shipping confirmation
• We reserve the right to cancel any order before dispatch and issue a full refund
• You may cancel your order before it is dispatched by contacting us immediately

💳 4. Payment

We accept the following payment methods through our secure Shopify checkout:

• Visa, Mastercard, and American Express
• PayPal (with buyer protection)
• Apple Pay and Google Pay
• Klarna — buy now, pay later (subject to eligibility)
• Shop Pay — fast checkout for returning customers

All payments are processed securely. We never store your full card details. All transactions are SSL/TLS encrypted.

🚚 5. Delivery & Shipping

We ship to all UK addresses and internationally. Delivery times are estimates and not guaranteed.

• Standard UK delivery: 2–3 working days
• Express UK delivery: next working day (order before 2pm)
• Free UK delivery on orders over £50
• International delivery: 5–14 working days depending on destination
• All orders are fully tracked — you will receive tracking details by email
• Risk of loss passes to you upon delivery confirmation

🔄 6. Returns & Refunds

Our full returns policy is available on our dedicated Returns page. Key terms are summarised below:

• 30-day returns window from date of delivery
• Items must be unused and in original packaging
• Free return postage label provided for all eligible returns
• Refunds processed within 3–5 working days of receiving return
• Faulty items replaced or refunded immediately
• Your statutory rights under the UK Consumer Rights Act 2015 are not affected

🛡️ 7. Warranty

All products sold by ControllerVault UK come with the following warranty coverage:

• Minimum 12-month ControllerVault warranty on all products
• Manufacturer warranty applies where applicable and may be longer
• Warranty covers manufacturing defects and hardware failures under normal use
• Warranty does not cover physical damage caused by misuse, dropping, or liquid damage
• Warranty claims handled within 48 hours — repair, replacement, or refund offered

©️ 8. Intellectual Property

All content on this website is the property of ControllerVault UK or its licensors.

• All text, images, logos, graphics, and designs are protected by copyright
• You may not reproduce, distribute, or use our content without written permission
• Product names and brand logos belong to their respective manufacturers
• You may share links to our website but may not copy or republish our content

⚖️ 9. Limitation of Liability

To the fullest extent permitted by UK law, ControllerVault UK limits its liability as follows:

• We are not liable for indirect, incidental, or consequential losses
• Our total liability shall not exceed the value of the order in question
• We are not responsible for losses caused by circumstances beyond our control
• We do not guarantee uninterrupted or error-free website access

🔒 10. Privacy & Data Protection

We are committed to protecting your personal data in accordance with UK GDPR. Our full Privacy Policy is available on a separate page.

• We collect and process your data only as necessary to fulfil your order
• We never sell your personal data to third parties
• You have the right to access, correct, or delete your data at any time
• Cookies are used in accordance with our Cookie Policy

🚫 11. Prohibited Use

You agree not to use our website or services for any of the following purposes:

• Any unlawful purpose or in violation of any UK or international regulations
• Transmitting spam, unsolicited messages, or malicious code
• Attempting to gain unauthorised access to our systems
• Submitting false or fraudulent orders or payment information
• Scraping, copying, or reproducing our website content without permission
• Impersonating any person or entity

🏛️ 12. Governing Law & Disputes

These Terms & Conditions are governed by the laws of England and Wales.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales
• We will always attempt to resolve disputes amicably before legal action
• For unresolved disputes, you may contact the UK's Alternative Dispute Resolution (ADR) service
• EU customers may also use the EU Online Dispute Resolution platform
• Your statutory rights as a UK consumer are not affected by these terms